MORGAN & MORGAN COMPLAINTS
 

OUR PHILOSOPHY OF CLIENT CARE THROUGHOUT THE LEGAL PROCESS

At Morgan & Morgan, we are committed to providing exceptional service to our clients—going above and beyond what other law firms offer. We understand that pursuing a legal case, especially a personal injury claim, can be overwhelming when you're facing physical and emotional challenges.

Discover how our firm stands apart in client care at every stage of the legal process and what to expect when working with our attorneys.

Our Case Control Center serves as the central hub for Morgan & Morgan. When you call our reception line, you’ll be connected to our team of dedicated specialists, who will listen to your case details and guide you through the next steps.

We have dedicated staff members who consult with prospective clients about their cases. If we determine that we can assist you, we will conveniently send the necessary documents so you can retain our services with ease.

Once you become a client, we will connect your case to the appropriate department, ensuring that you are assigned to a full legal team. Your team will be your primary point of contact, guiding you through the legal process and providing the support you need every step of the way.

HOW TO HANDLE COMPLAINTS OR CONCERNS

First, let’s review all the resources we offer our clients so you can get help when you need it. One of the leading causes for customer complaints about lawyers is difficulty getting information in a timely manner. For some, it’s not being able to get ahold of an attorney when they have a question about their case. For others, it’s not getting a call back or not being updated about the status of their lawsuit.

We provide broad reach to our attorneys with 24/7 access, so you can get in touch whenever you need to. We also make full use of technology, including apps to help connect our customers with legal information and avoid any unwanted frustration over communication issues. Every attorney at Morgan & Morgan has a full support team that consists of case managers, paralegals, and other legal staff. These professionals not only support our attorneys, they support clients. Our team approach means you can expect prompt contact by phone, email, or text.

Even with our dedication to providing ways to communicate with your attorney, problems may arise. If you’ve tried reaching out to your legal team and you still feel frustrated, we are here for you. At Morgan & Morgan, family is at the heart of our brand. We never want our clients to feel distress.

Our client experience team can hear your concerns, discuss the matter with you, and move forward to resolve the situation quickly.

THREE WAYS TO REACH US: CALL, EMAIL, OR COMPLETE THIS COMPLAINT FORM

Here at Morgan & Morgan we strive for 100% client satisfaction. If you have concerns regarding your experience, our Client Experience Team is here to assist you.

Submit a Client Complaint Form

Phone: 888-488-0018
Email: cx@forthepeople.com

We appreciate your feedback and the opportunity to address your concerns.