How Do I File a Complaint Against a FedEx Driver?

FedEx maintains an online customer support portal to help you with questions about account management, tracking, delivery, and billing. If you've had a bad experience, you should contact FedEx customer support directly at 1-800-463-3339. You can also file a complaint directly on their website at fedex.com/en-us/customer-support. Filing a complaint is one way to tell the company about an experience that you had, and any concerns you have over a specific driver.

Having to file a FedEx complaint can be frustrating because it likely impacted the delivery of an item to your address. If you placed an order and received a notice that the package was on its way only to discover that your package was destroyed, lost, or otherwise, or that the FedEx driver illegally pulled onto your property and damaged something, you need to make sure that you protect your interests and file a complaint.

Filing a complaint with FedEx is a great first step because it goes directly to the source and tells the company about an experience you had. The more details you have about your experience, the better. It will be easier if you have the tracking number of the package that was involved, the license plate number of the driver, or even a description of the driver.

These can all be confirmed by FedEx to determine how to go forward. Contacting FedEx, however, may not always yield an immediate result. Although it is important to notify the company as your first resort, it may not be the only place to turn.

Much like many other delivery company complaints, there are many ways that you might end up contacting the FedEx corporation. It could be a problem with a truck for delivery, an issue with the delivery driver directly, or problems getting your package within the business day timeframe explained to you when you checked out. There are also a lot of complaints about FedEx Ground for delays or failure to deliver packages.

One of the biggest problems with filing a complaint against FedEx and going through their system is that attempting to call in means that you may not catch them during open hours. You may also not get an appropriate response or not have your situation elevated to the level of a supervisor the way that you wanted. One of the main complaints nationally against FedEx is that customers are neglected when there is inclement weather, or between the hours of 10 a.m. and 6 p.m. on Monday.

Other common complaints against FedEx are that they will deliver their packages at inconvenient times for the customers without leaving a notice or that they are late with packages. The FedEx complaint department is your first avenue of inquiry, but you may be able to get a late delivery refund by pursuing other methods as well.

Although FedEx customer service is available 24/7, You may not have time in your schedule to contact them and sit on hold and you may not get a satisfactory answer. The average response time for customer service phone calls in the United States is 14 minutes. Because FedEx does not provide an email address, you would need to use either their customer support page or their phone line to get further help.

Make sure that you have all of this information organized before you contact the company to file a complaint. Although there is no required form that you can use to fill out a complaint against FedEx in the United States, you will want these details at hand when you contact their general customer service number. You should have:

• The name of the delivery driver or employee in question in addition to their contact details, if available.
• The license plate number of the delivery truck
• The details about the incident, such as the address where it occurred, a description of what occurred, and the time and date of the occurrence.
• The overall area in which the incident happened, including the zip code that the driver delivers in.

The more details you have about the situation, the easier it is to file a claim with a delivery driver for FedEx. You might even have a complaint against someone working in a FedEx facility, too. Since the same company oversees all these details, you can contact the company directly.

It's very possible that FedEx does not take your claim seriously or argues that your package was indeed delivered. If you are going through this frustrating experience, you may need to sue FedEx in small claims court.

This option has been brought up by many different people who have had issues with the delivery service and wanted to hold the company accountable in a different way. Save all emails or letters that you receive from the company as well as notes from your phone calls. Any receipts and other important evidence can be helpful when going to small claims court. If you intend to sue FedEx, you would need to draft and serve a demand letter, this letter indicates your intent to sue while at the same time allowing the company one last chance to attempt to resolve the issue.

Provide important details in your demand letter such as the description of the issue you're having, the date on which you sent or mailed this letter, your account information with the company, the company's full legal name and address, and your contact information. A local small claims court is one way to get the necessary forms to fill out to begin the process legally.

The company may contact you after you open a claim and small claims court to attempt to resolve it. If you have more advanced concerns with FedEx, you may also need to retain the services of an experienced lawyer. This is because you may have had a significant amount of value placed in a particular FedEx package, and when this was not delivered, was damaged, or experienced other problems, it may have affected you significantly. This means that you need to take this situation seriously and consult with an attorney.

If there is a lot on the line, then you definitely need to identify an experienced lawyer who can help hold this company accountable. You may not be the only person who has gone through this situation, but you do deserve to have the guidance of an attorney. If you have lost a substantial amount of money or sustained significant damages, such as if a FedEx truck driver hit your home or other property, you definitely need experienced lawyers to figure out "How do I file a complaint against a FedEx driver?" The attorneys at Morgan & Morgan can guide you through this process to help explain to you what to expect and whether or not it makes sense to move forward with a lawsuit.

You want to weigh the pros and cons of filing a lawsuit against FedEx very carefully. If you have lost a great deal of money because of a FedEx mishap or other problem, you may have grounds for a lawsuit. Using FedEx to transfer valuable items might seem like a good idea, but if you end up with damaged property or other problems, this can turn into more than just a complaint. A lawyer can help you tremendously with deciding whether it makes sense to open a lawsuit against FedEx.

When you've had delivery issues with a FedEx driver, you need to pursue all possible avenues for fixing the situation. Lawyers at Morgan & Morgan have worked with other consumers who have been through this very issue. If a complaint was not enough to set you whole for what you suffered, contact Morgan & Morgan today for a free, no-obligation case evaluation.